Guarantee/ Warranty:

All instruments manufactured by TOWNE are guaranteed to be free from defects in workmanship and materials. Any instrument found sub-standard would either replaced or repaired at our discretion without charges. The warranty is void, if the instrument are not maintained properly or not used in the intended surgical procedure as required.

WARRANTY

TOWNE offers warranties on almost all of its instruments. For more information on specific warranties and warranty time frames, please visit the product for which you would like warranty information. You may also contact us with questions regarding our warranty policies our technical service team is here to serve you.

LIMITED LIFETIME WARRANTY

'Expected Life' means the life of the product under ordinary use, which varies by type of instrument. Please email TOWNE Customer Care with questions about the expected life of any TOWNE product. The warranties for some TOWNE products are specifically described below. All other TOWNE instruments provide a warranty against defects in materials and workmanship for the expected life of the product. TOWNE will, at its option, repair or replace any product that fails as a result of any such defect. TOWNE guarantees against breakage, joint failure, and corrosion under normal use.

PLEASE NOTE THE FOLLOWING:

• Instruments that show wear from normal use are not considered to be defective and will not be covered by the warranty.
• Sharpening and repairing minor tip damage are considered routine maintenance and are not covered by the warranty.
⚫ Modifying or re-tipping an instrument or failure to provide proper instrument care, including proper cleaning and maintenance, may void this warranty.
WARNING: Do not expose resin or silicone handles to solutions containing phenols, glutaraldehydes, iodophors, dry heat or chemical vapor sterilization. See manufacturer's recommendations for your cleaning system.

ORTHODONTIC INSTRUMENTS WARRANTY

Our orthodontic warranty is designed to give you peace of mind while using our products. TOWNE at its sole option, will repair or replace for a period of seven years following the date of purchase, all other orthodontic cutters that fail as a result of a defect in materi- als or workmanship. In addition, TOWNE as its sole option, will repair or replace for a period of three years following the date of purchase, any orthodontic utility pliers or wire bending pliers that fail as a result of a defect in materials or workmanship.

LIMITATIONS ON ALL WARRANTIES

Towne disclaims liability and is not responsible for the performance or replacement of any product That has been misused, tampered with, modified, re-tipped or refitted in any manner or is beyond its Expected life. Towne disclaims liability, under any applicable warranty or othe wise, for damages Arising from
(1) the use of commercial/residential grade washers;
(2) the use of dental automated washer Disinfectors where manufacturer's processing guidelines are not followed;
(3) the use of cleaning Solutions, chemicals and/or recommendations; and/or
(4) improper set-up and/or installation of any Product. The express warranties described herein and any applicable implied warranties, including Warranties of merchantability and fitness, are limited as herein-above states. Except as set forth herein, Damages from breach of such warranties are limited to the cost of repair or replacement of the Product, at towne 's sole option. Consequential or inci- dental damages resulting from breach of any Applicable express of implied warranties are hereby excluded.

Special Order Instructions

The marking instructions on the instruments and packing must be clearly specified for each order to avoid any ambiguity. Please specify your instructions for mode of transportation, i.e. airfreight, sea freight, air parcel post, surface parcel post, etc

Return Goods Policy:

1. A written authorization (RGA) must be obtained before returning the goods. (Goods returned without authorization will not be accepted)
2. Returned Goods are not acceptable for credit after 30 days from the invoice date.
3. All returned goods would be subject to re-stocking charges of 20% unless the item(s) was shipped by error.
4. The purchaser must pay the freight and import duty charges, when returning the goods.
5. Orders placed and confirmed by the shipper cannot be cancelled within the agreed period.

MINIMUM ORDER CHARGES:

1. In order to provide service expectations from TOWNE, small order charges of US $ 150.00 will be added on the order, amounting less than US $ 1500.00. 2. The order for each item less than 50 pieces of each item will be subject to 25% extra charges over and above the listed prices.

PAYMENT TERMS:

All shipments are Ex-Factory, Sialkot – Pakistan, otherwise stated, payments can be arranged by Irrevocable Letter of Credit (L/C) established in favor of our bankers.
A 2% finance charges per month will be applied to all accounts that are due at net 30 days terms.